Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

For distributed brands, please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

If you do wish to return an item(s) and feel you are eligible, first please read the remainder of this policy. Then, before taking any action (ie before shipping your items back), contact us at to explain your situation and obtain a Return Merchandise Authorization (RMA) number.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

A restocking fee of up to 20% may be deducted from the refund amount, at the discretion of Yeti SnowMX.

Late or missing refunds (if applicable)

A typical refund processing time can be up to 10 business days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 5161 60 Ave NE Canoe BC V0E1K0.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


As explained above, please only ship an item back to us if you have been in contact with us and we have a RMA reference number.

The address you return your product to will be different depending on how you ship it.

  • If you send your item(s) by MAIL (ie: Canada Post, USPS), please ship the item to our mailing address: PO Box 531, Canoe BC V0E1K0
  • If you send your item(s) by COURIER (ie: UPS, Purolator, FedEx, DHL, etc), please ship the item to our physical address: 5161 60 Ave NE, Salmon Arm BC V1E1Y6

Please pack the items safely for transit. Please ensure that returned items are complete (ex every component from a kit). Please mark the box clearly with your name and RMA reference number. Please include in the box a copy of the RMA and the original order and proof of purchase, and any other special instructions as discussed.

You are responsible for paying for your own shipping costs for returning your item.

For international returns or exchanges, you should take care to fill out required customs information properly for a return. For example, you should report the package contents as "Goods being returned to Country of Origin" with sale value of $0. If there are border or customs-related fees billed to Yeti SnowMX, we reserve the right to deduct an equal amount from the total return value.

Depending on where you live, the time it may take for your returned product to reach us, and/or your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.